There were not enough of us to handle the number of calls coming in. SwiftMed processed all the messages nicely and it now is easily manageable for us. SC, Medical Assistant, IM Practice
Before SwiftMed, patients were always complaining about being on eternal hold. Since we started SwiftMed, our same staff can efficiently take care of all the incoming calls. BK, Internal Medicine PCP
Our practice runs so much more smoothly with SwiftMed. The number of complaints from patients has dropped dramatically. Our Press Ganey score went from 3 to 5 stars. NS, Manager, Cardiology Practice
SwiftMed allows us to handle more patient calls. The serious calls are triaged to the doctors immediately which improves patient safety. CP, Medical Assistant, Internal Medicine Department
We can take care of more calls faster. We can call back most patients within 15 to 30 minutes and answer calls from patients on hold within 4 minutes. MT, Medical Assistant, Family Practice Department
The AI feature reduces the number of calls that reach doctors so doctors have more time to handle the more critical calls. This also reduces burnout. PR, Family Practice PCP
It's nice to be able to review the electronic record of calls that came in during the nights, weekends, and holidays over a matter of minutes. SH, EP Cardiologist
The patient information we get from SwiftMed is more accurate and reliable than from our previous live operator answering service. BT, Rheumatologist
100% of messages from patients when I'm on call reach me. I like the feature where I can review when a message was sent, when it reached my app, and when I read it. TB, Internal Medicine PCP
Using SwiftMed to contact the on-call hospitalist and specialists used to take at least 10 minutes through the exchange. Now it takes less than 30 seconds with SwiftMed. KM, ER Physician
We admit to a dozen different hospitalists daily and it seemed like we were always calling the wrong one. Since using SwiftMed, we always contact the right hospitalist within seconds. MK, ER Manager
SwiftMed specifically displays which hospitalist is on call, and we get responses immediately. Sometimes the hospitalist enters orders within 10 seconds of our message. LL, RN, MedSurg Unit
The response time from message to orders from our hospitalists and hospital-based specialties is usually minutes, which improves patient safety. SW, Rapid Response Team
Before SwiftMed, PHI was sent between doctors and staff regularly. I'm glad we are now fully HIPAA compliant. TJ, RN, MedSurg Unit
SwiftMed website portal was intuitive to download and use. The process of contacting the correct physician was far superior to answering services or the previous app we used. WS, Charge RN, Medical Surgical Unit